Terms & Conditions
Alison & Martin London
1. General
These Terms & Conditions apply to all purchases made through the website of Alison & Martin London By placing an order on our website, you agree to these terms.
2. Product Information
We make every effort to display our products as accurately as possible, including descriptions, images, and pricing. However, minor errors, typographical mistakes, or inaccuracies may occur. Such errors do not entitle customers to compensation or cancellation.
3. Orders and Payment
All orders are processed once full payment has been received.
Available payment methods may vary depending on the customer’s country or location. Customers are responsible for ensuring that their chosen payment method is supported in their region.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on destination)
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Orders are shipped directly from our international supplier, including suppliers based in China.
Delivery times are estimates and may vary due to external factors such as customs procedures, carrier delays, or peak seasons.
5. Returns and Cancellations
Please refer to our Return Policy for detailed information regarding returns, refunds, and cancellations.
6. Liability
Alison & Martin London is not responsible for loss, theft, or damage once a shipment is marked as delivered according to the carrier’s tracking information. Customers are responsible for providing a correct and complete shipping address.
7. Intellectual Property
All content on this website, including but not limited to texts, images, designs, and logos, is the intellectual property of Alison & Martin London and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
Any complaints can be submitted in writing via email. We aim to respond within 5 business days.
Email: info@alisonmartinlondon.com
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with Dutch law